Shipping & Returns

SHIPPING & RETURNS

DISPATCH TIMES

All of our products are custom made to order. We do not stock pile any decorations or props.

Dispatch times will therefore vary depending on the labour & drying processes necessary to complete our creations. If purchasing multiple products, your dispatch time will be based on the product ordered with the longest dispatch time.

If a bulk order or many multiples of a product is ordered, we will advise of perhaps a longer dispatch time than the regular time listed via email.

If you require products prior to the dispatch time listed, please contact us BEFORE purchasing and we will endeavour to meet your requirements where possible.

5 working days

9 inch & 12 inch Candy

6 working days

2ft & 3ft Lollipops – Solid Candy – Liquorice Allsorts – Baubles – Candy Canes – Stockings – Golden Ticket – Cup Cake – Ice Cream -Mushrooms/Toadstools – Lovehearts – Hearts – Numbers/Letters – Xmas Decorations – Tombstones – Olaf

up to 10 working days

Fireplace – all 4ft wide or 4ft high props – Personalised plaques

up to 14 working days

Character Standees and all other props

Bespoke

Dispatch and process time would be discussed at the time of ordering

SHIPPING TIMES

Please note that shipping times are additional to dispatch time.

We use Royal Mail First Class parcel service, Parcelforce or an alternative courier for our packages. Which service we use is based on the dimensions of the parcel.

For bulk orders, extra large products and many bespoke orders we will discuss with you the delivery options and costs. Invariably we will delivery such orders ourselves.

We will not be held responsible for the delivery times quoted to you based on the information provided to us from the relevant delivery service used, once the parcel has left our premises. Sometimes due to adverse weather, traffic or other reason beyond the delivery company’s control, parcels are delayed.

RETURNS/REFUNDS

All of the products listed on this website and products made bespoke are custom made and as such are not eligible for a refund or return in part or whole. You will not have the right to cancel an order for the supply of any product from this website or a bespoke contract once payment has been made.